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Here is the DreamHack Summer and Winter frequently asked questions page. Here you can find answers to most of your questions. If you cant fins yoru answer here you can contact DreamHack Support via email at support@dreamhack.se. Allow up to 72 hours respons time.

WHEN DO DREAMHACK OPEN AND CLOSES?
Doors open: 08:00, Saturday June 13 and all participants must be out of Elmia: 10:00, Tuesday June 16

CAN YOU BUY TICKETS AT LOCATION?
Yes! Day tickets, event tickets and competitor tickets can be bought at the entrance at DreamHack Summer and Winter. We accept VISA & Mastercard and also cash in SEK.

If you want a ticket where you can bring your own computer you have to pre order and book your seat online.

HOW MUCH SPACE IS AVAILABLE FOR MY COMPUTER AND SCREEN?
All participants have a table space that is 83×60 cm. The height of the table is 82 cm

CAN I BRING A SHELF AND PUT MY COMPUTER AND SCREENS ON?
Yes, just make sure it fits on your and your friends available space and that is built sturdy so it won’t be dangerous for you or any other participants. Note: All participants get 83×60 cm of table space.

CAN I BRING MY OWN CHAIR?
Yes! DreamHack provides a simple model to all participants but feel free to bring your office chair or a pillow to sit more comfortable on the chair DreamHack provides.

WHEN DOES CLOSED TABLE ROWS OPENS?
We can not communicate specific dates and times for when we open specific rows. Follow us on Twitter @DreamHack and Facebook /DreamHackfestival to get the latest information.

WHEN DO THE EXPRESS PASSES ARRIVE?
All express passes will be sent via Posten 3 weeks before the festival. Expected arrival is two weeks before the festival starts.

MY EXPRESS PASS HAVE NOT ARRIVED? WHAT CAN I DO?
If the express pass do not arrive contact the special booth in Lobby nord marked EXPRESS PASS. Everyone who have bought a valid ticket to DreamHack will get in, even if your bracelet is gone or broken. Make sure to be able to log in to our account at location.

MY EXPRESS PASS IS BROKEN? WHAT CAN I DO?
Contact the special booth in Lobby nord marked EXPRESS PASS. Everyone who have bought a valid ticket to DreamHack will get in, even if your bracelet is gone or broken. Make sure to be able to log in to our account at location.

I DONT HAVE A PRINTER, CAN I SHOW MY TICKETS ON MY PHONE / TABLET?
Sure! That is perfectly ok!

CAN I BRING A REFRIGERATOR / COFFEE MAKER / WATER BOILER?
No! The electricity in the LAN is built to handle your computer, screens and console, not kitchen appliances.

HOW LONG TP CABLE DO YOU NEED?
If you bring 10 meters it will be enough for all seats to reach a switch.

IS THERE WIFI AVAILABLE?
Yes! But we strongly recommend to connect your main computer to the Internet via cable for the best and fastest experience.

WHERE DO YOU SLEEP AT DREAMHACK?
DreamHack offers two sleeping halls at DreamHack Summer and Winter at Elmia in Jönköping. Hall A is located inside Elmia and Racketcentrum is located just outside of the venue. Sleeping hall access is inlcuded in all tickets except day pass.

CAN I SMOKE ELECTRONIC CIGARETTES INSIDE OF DREAMHACK?
No! All smoking, regular or electronic is only allowed in special smoking areas outside of the venue.

DO YOU OFFER REFUNDS ON TICKETS?
No! DreamHack does not offer refunds on bought tickets and we do not offer the possibility to change the ticket for another event.

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